Terms of Service

Home Care Hound provides information and helps connect people seeking non-medical home care with participating agencies. It is not an emergency service, does not provide a diagnosis or medical advice through this website, and does not itself provide the care described on agency pages.

Participating agencies are independent providers responsible for their services, assessments, staff, licensing requirements, agreements, and billing. You should confirm the qualifications, availability, and suitability of an agency and caregiver before hiring them. Website listings do not represent a complete ranking or survey of all providers in your area.

Do not use the website, questionnaire, email, or a referral for an emergency. Call 911 or the appropriate local emergency service if someone needs urgent help.

Website information is general and cannot replace advice from an appropriate medical, legal, insurance, or financial professional. Consult the relevant professional or program for advice about an individual's circumstances.

You must be at least 18 to submit the questionnaire. Provide accurate, current information and use a phone number and email address you are authorized to use. If you arrange care or provide information for another person, have their permission or appropriate authority.

A submission requests a referral and contact; it does not guarantee an agency match, a response time, a caregiver, a particular schedule, or the start of services. If you need to correct or cancel a request, contact hello@homecarehound.com.

Rates, minimum hours, offers, coverage areas, and availability may change. Estimates and website statements are not a binding quote. The agency confirms final services, rates, minimums, offer conditions, and any service contract before care is purchased. Do not assume a consultation or service is free unless the agency specifically confirms it.

Medicare, Medicaid, VA benefits, long-term care insurance, and family-led programs have their own eligibility, authorization, and coverage rules. Selecting a funding option or seeing a program page does not establish eligibility, coverage, reimbursement, or a paid-caregiver arrangement. The insurer, agency, or public program must confirm the details.

Any agreement to receive or pay for agency services is separate from using this website. Home Care Hound is not the payer of your benefits and does not guarantee a provider's performance.

Submitting the questionnaire with its consent checkbox authorizes the communications described there from Home Care Hound and the participating agency, including automated calls, texts, and emails. Consent is not a condition of purchase. Message and data rates may apply. The Privacy Policy explains contact preferences and opt-out methods.

Delivery of a website request and the agency's acceptance are separate steps. A thank-you page or automated message does not establish a service contract or guarantee that care is available. If you do not hear back, contact us rather than relying on the website for time-sensitive needs.

Our collection and handling of information are described in the Privacy Policy. Contact consent and any other legally required permissions are separate from these terms. Submitting a request does not authorize uses beyond the stated purposes or waive applicable privacy rights.

Do not include information the questionnaire does not request, such as identity numbers, payment-card details, passwords, or medical records. You give us permission to process and disclose the information you submit as reasonably needed for the requested referral, subject to the Privacy Policy, your permissions, and applicable law.

Use the site lawfully. Do not impersonate another person, send knowingly false or abusive requests, submit others' information without authority, interfere with the service, introduce malicious code, attempt unauthorized access, or use the questionnaire for unrelated marketing.

We may restrict misuse or suspend site features to protect users and the service, subject to applicable law. These terms do not restrict legitimate consumer complaints, truthful reviews, lawful accessibility tools, or rights protected by law.

Home Care Hound's branding and original website content are protected by applicable intellectual-property laws. You may view the site and share links for personal, lawful use. Other names, logos, photos, and materials remain subject to their owners' rights.

External links, maps, and third-party tools are supplied for convenience. Their availability and independent practices are outside our control. A link is not a guarantee or a substitute for checking the provider's own terms and policies.

We aim to keep information useful and the website available, but errors, interruptions, and outdated information can occur. To the extent permitted by law, the website is provided as available without additional warranties about uninterrupted access or suitability for a particular purpose.

To the extent permitted by applicable law, Home Care Hound is not liable for indirect or consequential losses arising from website use or a third party's services. This provision does not exclude responsibility that cannot legally be excluded or limit non-waivable consumer rights, or liability for fraud, intentional misconduct, gross negligence, or other matters protected by applicable law.

Contact hello@homecarehound.com about a website issue or dispute so we can try to resolve it. You retain the right to contact a regulator, use an appropriate court, or exercise other remedies provided by law.

These terms do not impose mandatory arbitration, a class-action waiver, a shortened legal claim deadline, or a mandatory out-of-state venue. Applicable law, including mandatory protections where you live, governs your rights. If a provision cannot be enforced, the remaining provisions continue only to the extent lawful.

We may revise these terms as the service changes. The date at the top identifies the current version. Material changes will receive any notice required by law; changes will not retroactively reduce rights you already have.

Website operator and contact: Home Care Hound, hello@homecarehound.com.