Privacy Policy

The questionnaire asks who needs care, the ZIP code and county or area, types of help needed, estimated hours, preferred start time, the reason for seeking care, a funding category, who makes decisions, and a pricing response when applicable. If you submit, it also collects your first and last name, mobile number, email address, best time to call, consent, and the wording of that consent.

Care needs and funding information may reveal sensitive information about you or another person. Provide only what is necessary to request help. Do not submit Social Security numbers, account or payment-card numbers, passwords, medical records, a date of birth, or a street address through the questionnaire. If you provide information about someone else, obtain their permission or have appropriate authority.

The website and its providers may receive your IP address, browser and device information, page URLs, referring pages, approximate location, and interaction information. Links may contain campaign parameters and click identifiers such as UTM tags, gclid, or fbclid. A submitted request includes attribution information, the request page and referral page, survey version, elapsed time, and submission and consent timestamps.

Hosting, delivery, and diagnostic services may process request and error logs. Embedded maps, map tiles, and externally hosted fonts also involve requests to their providers. These requests and advertising technologies can operate before you submit the care questionnaire; care-request consent is not a sitewide cookie or advertising consent control.

The form saves non-contact answers and progress in this browser tab using session storage. It excludes your name, phone number, email, consent, and the hidden anti-spam field from that saved progress. Contact fields remain in the form's memory while you enter them. Browser session restoration can affect how long saved progress remains available.

The site also uses browser storage for appearance and language preferences and a temporary successful-submission marker. Advertising providers may use their own cookies or similar identifiers. Clearing site data removes local preferences and saved progress, but does not delete a request that has already been sent.

Care-request information is used to route your request by location and care needs, help identify a participating agency, arrange contact, answer questions, and manage consent and opt-out requests. Technical information is used to run, secure, and troubleshoot the website, understand visits, attribute campaigns, and measure advertising performance.

The questionnaire is not used to diagnose you, determine public-benefit or insurance eligibility, or make a clinical care decision. The relevant agency, insurer, or public program makes its own assessments.

When you submit with consent, your care request is sent to the Home Care Hound workflow through GoHighLevel/LeadConnector and may be shared with the participating home care agency that handles the referral. This includes contact details and relevant questionnaire answers. The agency processes information under its own practices and privacy notice; ask it about those practices before providing additional sensitive information.

Information may also be processed by providers supporting hosting, communications, security, troubleshooting, maps, and website delivery. Meta Pixel and tags loaded through Google Tag Manager may receive browsing, device, cookie, and event information for measurement or advertising. A URL or the fact that someone visited a care-related page can itself reveal an interest in care. The custom Meta Lead call does not attach the questionnaire answers or contact fields, but this does not prevent other information being collected through platform settings or page requests.

Information may be disclosed to comply with law or lawful requests, protect rights and safety, or in a business transfer subject to applicable protections. This policy does not represent that every disclosure is exempt from legal definitions of a sale, sharing, or targeted advertising.

The website includes Meta Pixel and Google Tag Manager. Tag Manager is a tool for loading tags; the information collected by Google services depends on the tags configured in that container. Advertising services may associate website activity with other information they hold.

You can manage cookies, storage, and tracking permissions in your browser and advertising preferences in your Meta and Google accounts. Blocking these technologies may affect website features or measurement. The site does not currently provide an on-site cookie preference panel or an automatic tracking opt-out control. An email request does not immediately stop scripts already running in your browser.

If applicable law gives you rights to opt out of a sale, sharing, or targeted advertising, to limit sensitive information, or to have a browser opt-out signal recognized, contact hello@homecarehound.com to exercise or ask about those rights. This notice does not replace any consent or opt-out controls required by law.

The questionnaire has a separate contact-consent checkbox covering Home Care Hound and the participating agency, including automated communications. Consent is not a condition of purchasing care. Message and data rates may apply, and message frequency varies with your request.

Reply STOP to a text sender to opt out of its texts, use an available email unsubscribe link, or contact us to withdraw contact consent. If an agency contacts you independently, also give it your preference. Withdrawing consent does not undo information already shared or prevent communications that are otherwise permitted or required by law.

Retention depends on the purpose of the information, whether your request is active, consent and opt-out recordkeeping, legal requirements, dispute resolution, and the practices of the relevant service providers. There is no single fixed retention period stated here. Contact us to request deletion or details about a particular record. Agencies may retain their own records independently.

Internet transmission and electronic storage cannot be guaranteed completely secure. Avoid sending sensitive documents in an ordinary email. Contact us first if a privacy request requires supporting documentation, so an appropriate method can be arranged.

Depending on your residence and the laws that apply to Home Care Hound, you may have rights to access or obtain a copy of information, correct it, request deletion, withdraw consent, opt out of certain disclosures or targeted advertising, limit sensitive-information use, or appeal a denied request. California rights can include knowing the categories, sources, purposes, and recipients of personal information and protection against discrimination for exercising applicable rights. Certain jurisdictions provide additional rights for consumer health data.

Email hello@homecarehound.com with the subject Privacy Request and describe what you would like us to do. Include enough information to locate your request, but do not email an identity document or medical record unless an appropriate method has been arranged. An authorized agent may contact us on your behalf; permission or identity verification may be needed where permitted. Opt-out requests should not require unnecessary identity verification.

If a request is declined, you may ask for an explanation or appeal by replying with the subject Privacy Appeal. You may also contact your state attorney general or other privacy regulator. Applicable legal deadlines, exceptions, and non-discrimination protections continue to apply. You do not need a website account to contact us.

This site is intended for adults seeking or arranging care. Children under 18 should not submit the questionnaire themselves. An adult arranging care for a minor should provide only necessary information and have appropriate authority. If you believe a child submitted information without authorization, contact us.

Home Care Hound is a U.S.-focused service. Information may be processed in the United States or other locations where providers operate. Other websites and agencies have their own privacy policies. A link or referral does not extend this policy to their independent practices.

Changes will be reflected by the date at the top of this page. Material changes will receive any notice or consent required by law; posting an update does not retroactively authorize a new use of sensitive information.

Website operator and privacy contact: Home Care Hound, hello@homecarehound.com.